Framis Recovery Terms

Version 1.3 | Effective from the date you click "Approve" on the relevant match

These terms ("Recovery Terms") apply each time you approve Framis to pursue recovery on a specific identified match. They form part of, and are supplemental to, the Framis Terms of Service at framis.app/legal/terms. Capitalised terms used but not defined here have the meanings given in the Terms of Service.

By clicking "I approve — unlock the case" you confirm you have read, understood, and agree to these Recovery Terms for that specific match.

**1. Definitions**

In these Recovery Terms: "Match" means the specific identified use of your image by a third party, as identified in the match record we present to you for approval, referenced by its unique match ID. "Infringer" means the individual, company, or entity identified in the Match as having used your image without authorisation. "Recovery" means any licence fee, settlement payment, damages award, or other financial consideration received from the Infringer (or any associated party) in connection with the use identified in the Match. "Commission" means Framis's 40% share of the gross Recovery, as stated in §4 of the Terms of Service. "Approval Date" means the date and time at which you click "I approve" on the Match. "Commission Period" means the 24-month period beginning on the Approval Date.

**2. Introduction of opportunity**

Framis introduced this Match to you. Framis's systems detected, identified, and presented to you the specific unlicensed use of your image that forms the basis of this Recovery opportunity. Framis's introduction is evidenced by the match record stored in the Framis system, identified by its match ID, timestamped at the time of discovery, and containing the SHA-256 hash of the infringing content as retrieved. This evidence is included in the chain-of-custody record available for download from your account.

**3. Anti-arbitrage obligation**

3.1 You agree that Framis is entitled to its Commission on any Recovery obtained during the Commission Period from the Infringer for the use identified in this Match, regardless of: (a) the channel through which the Recovery is obtained (including direct negotiation by you, engagement of a third-party IP firm, use of a collecting society, or legal proceedings); (b) whether Framis's outreach was the direct cause of the Recovery; or (c) how the payment is described or framed by the Infringer.

3.2 You will not contact the Infringer directly about the use identified in this Match during the Commission Period, except to respond to communications Framis has initiated on your behalf.

3.3 If you receive an unsolicited payment from the Infringer that you believe in good faith is unrelated to the Match, you must notify legal@framis.app within 14 days. Framis will assess the connection in good faith and notify you of its position within 14 days of receiving your notification.

**4. Commission rate and currency**

4.1 The Commission is calculated as 40% of the gross Recovery amount — that is, the face value of the licence fee or settlement agreed with the Infringer, before deduction of any costs. Stripe processing fees are borne by Framis and are not deducted from your 60% share.

4.2 The Commission and your share are calculated in the currency you have set on your rate card (the Recovery currency). Framis collects the Recovery in that currency. Where your share is later paid out to you in a different currency, any currency conversion is applied at the rate available to Framis at the time of payout, and any conversion or transfer fees incurred in paying you are borne by Framis out of its Commission, not deducted from your 60% share.

**5. How you are paid**

5.1 Framis (KLB Solutions FZCO) operates as the merchant of record. The Infringer pays the full Recovery amount to Framis via standard Stripe Checkout, and those funds are received by Framis. You do not need to set up any payment account of your own to receive your share, and your onboarding does not depend on connecting one.

5.2 After a Recovery payment has cleared, Framis pays your 60% share to you manually. You may either (a) invoice Framis for your share, or (b) provide payout details (for example bank or other transfer details), which Framis stores encrypted and access-restricted and uses solely to pay you your share. Framis settles your share off-platform once funds have cleared. A planned automated payout rail may replace this manual process in future; until then, the manual/invoice route above applies and does not reduce your entitlement to the full 60%.

5.3 If the Infringer initiates a chargeback, refund, or dispute after payment, the disputed amount may be reversed out of the funds Framis collected. Where this occurs before your share has been paid out, Framis will not pay out the share attributable to the reversed payment; where it has already been paid out, you agree Framis may recover or set off that amount against future payouts. In all such cases Framis will notify you promptly, share the evidence available to contest the dispute, and act reasonably to support its resolution. Framis is not liable for your share lost to a good-faith chargeback where we have taken reasonable steps to contest it.

**6. Evidence and chain of custody**

6.1 Framis maintains a chain-of-custody record for each Match, including: the date of initial detection; the URL of the infringing use; the SHA-256 hash of the infringing content at time of discovery; the Framis match ID; and, where applicable, the OpenTimestamps blockchain anchor reference. This evidence is available to download from your tracking dashboard.

6.2 You acknowledge that Framis cannot guarantee the evidential admissibility of this chain of custody in any particular jurisdiction, and that you should obtain independent legal advice before commencing formal legal proceedings against an Infringer based on Framis's records.

**7. Approval, withdrawal, and DMCA notices**

7.1 You may withdraw your approval of a Match at any time before the first outreach email is dispatched. Once outreach has been sent, you may instruct Framis to cease further follow-up, but we cannot recall emails already delivered.

7.2 (UPDATED v1.2) Where you have enabled the DMCA / takedown option in your Recovery Tactics settings, the cadence is as follows: at day +35 of no response, Framis sends a final outreach email warning the Infringer that a DMCA takedown notice will be filed in 48 hours unless the matter is settled. If no payment is received in that 48-hour window, Framis files the notice at day +37 and sends a notification email confirming the filing. Where payment is received before day +37, no DMCA notice is filed. Where payment is received after day +37 (notice already filed), Framis will work with the hosting provider to withdraw the notice; we cannot guarantee withdrawal speed once the page-removal process has started. You warrant that the content identified in any takedown notice is genuinely infringing and you accept liability for any wrongful-takedown claim arising from this warrant.

7.3 If you withdraw approval after a takedown notice has been filed, you must separately notify the hosting provider if you wish to withdraw the notice.

**8. Duration and expiry**

8.1 These Recovery Terms apply for the Commission Period (24 months from the Approval Date). After the Commission Period expires, Framis's commission obligation for this Match ends.

8.2 If, at the end of the Commission Period, a Recovery is in active progress (e.g. a Stripe Checkout link has been issued and is awaiting payment, or formal correspondence is ongoing), the Commission Period is automatically extended by a further 90 days or until the Recovery is resolved, whichever is earlier.

**9. Photographer's data and the Infringer**

9.1 When you approve this Match, Framis will collect and process the Infringer's contact details from publicly available sources and will send outreach on your behalf. This processing is described in our Privacy Policy (framis.app/legal/privacy §4A). The Infringer will be informed of Framis's involvement in the first outreach email.

9.2 The evidence record for this Match (including the infringing URL and Infringer contact data) is retained by Framis for seven years from the close of the relevant financial year, in accordance with UAE corporate tax recordkeeping requirements.

**10. Framis's service limitations**

10.1 Framis is an automation and recovery service, not a law firm. Nothing in these Recovery Terms or in any outreach Framis sends on your behalf constitutes legal advice. Framis does not initiate legal proceedings on your behalf without your separate, explicit instruction.

10.2 Framis does not guarantee that any Recovery will be obtained. Commission is only payable if a Recovery is actually received.

**11. Good faith dispute resolution**

If you dispute whether Framis's Commission applies to a particular payment you have received, the parties agree to engage in good-faith discussions for 30 days before either party pursues any other remedy. Written notice of a dispute should be sent to legal@framis.app.

**12. Governing law**

These Recovery Terms are governed by the laws of the United Arab Emirates. The courts of Dubai shall have exclusive jurisdiction, consistent with the governing-law clause in the Terms of Service.

**13. Survival**

The anti-arbitrage obligation in §3, the commission entitlement in §4, the chain-of-custody acknowledgement in §6, and the governing-law clause in §12 survive termination of your Framis account for the remainder of the Commission Period.

Version 1.3 · Effective from acceptance · Supersedes v1.2, v1.1 and v1.0